Frequently Asked Questions
1.Where do you ship from?
All orders are shipped from our UK warehouse at:
1 Battle Rd, Newton Abbot TQ12 6RY, United Kingdom.
2. Do you offer free shipping?
Yes! We offer FREE shipping UK-wide on all orders.
3. How long does delivery take?
Estimated delivery time:
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Handling: 1–2 business days
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Shipping: 2–3 days dispatch + 3–5 days delivery (depending on your city)
4. Do you ship internationally?
Currently, we ship only within the United Kingdom.
5. What is your return policy?
We offer a 30-day, no-cost return policy.
You may return your item for a full refund or replacement.
6. My item arrived damaged—what do I do?
Please email:
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Photos of the product
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Photos of the packaging
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Your order number
Send to info@trravec.com, and we will send a replacement or refund.
7. How do I contact customer service?
Email: info@trravec.com
Phone: +44 14 8472 5490
Customer support is available:
Mon–Fri: 09:00–17:00 (GMT)
8. What payment methods do you accept?
We accept major cards, PayPal, Apple Pay, Google Pay, Shop Pay, and more.
9. Can I change or cancel my order?
Yes—if your order has not shipped yet.
Email us immediately at info@trravec.com.
10. When will I receive my refund?
Refunds are processed within 3–5 business days after we receive the returned item.